Customer service from this company is excellent. Prompt, polite, speedy delivery. I wish all online retailers had their level of cordial personal service.
A.
We guarantee our products because we stand behind the people who make them. We will gladly replace (free of charge of course) any product found to be defective in material, workmanship, or performance.
If you discover a defect in any of our products then we will replace them free of charge. If you’re not happy with garments we sell –either because of the sizing, fit, or the style-, return them to us within 30 days for a full refund of the purchase price.
Simply mail your product and original pack-list or receipt back to us to ensure your request is processed timely and accurately. If you do not include the mentioned information, your request may be delayed or even placed on hold until we can reach you by phone or email.
Q.
I have purchased a defective garment and want an exchange. However, I have lost the paperwork of my original order is that a problem?
A.
No problem whatsoever.
We're here to help you recover well back into health and if the products we sell are not doing that we will happily replace them. For the sake of speed, the correct paperwork is a nice addition to have when contacting us about a replacement, but basic purchasing information will suffice.
A.
Please contact us right away so that we can locate your package. If you did not receive your package, simply call us at 770.822.6925 or e-mail us at info@compressiongarments.com and someone will promptly take care of you.
The products we sell are shipped using UPS. If you are not home when your package is delivered, UPS drivers have discretion whether or not to leave the package at the door. Other issues that could arise could be: an incorrect address, incomplete addresses, weather delay, etc. All of these reasons could contribute to a delayed or failed delivery attempt.
A.
The carrier is UPS. The following are a couple of shipping options you can choose. Please note that shipping rates will be different for each of these options:
1) UPS Ground. Guaranteed delivery in 5-7 business days
2) UPS 3 Day Select. Guaranteed delivery in 3 business days
3) UPS 2nd Day Air. Guaranteed delivery in 2 business days
4) UPS 2nd Day Air AM. Guaranteed delivery in 2 business days before 10:00 a.m.
5) UPS Next Day Air. Guaranteed delivery on next business day.
6) UPS Next Day Air Early AM. Guaranteed delivery on next business day before 10:00 a.m.
7) UPS Next Day Air Saver. Guaranteed delivery on next business day before 6:00 p.m.
*Please note that these shipping options are only available for USA addresses.
Q.
I am purchasing an item outside of the USA. What are the shipping methods?
A.
The UPS freight options are as follows:
- Canada- UPS Standard shipping. Guaranteed delivery in 2-3 business days
- Other countries - UPS Express. Guaranteed delivery in 3-5 business days (not including customs clearance). UPS Expedited. Guaranteed delivery in 5-7 business days (not including customs clearance).
-Military addresses- We ship to military overseas (APO) addresses through the US Postal Service. You will select a UPS shipment method at checkout and we will select the most similar shipment method that USPS offers and the same rates will apply.
Q.
How do I choose between all the girdles listed in your store?
A.
To simplify this process, 4 main family styles of girdles and bodysuits are listed below:
1) LG (Ladies Girdle) - this style has a high waist and 3" elastic waist band. Recommended for all abdominal and lower body surgeries.
2) LW-LG (Low Waist Ladies Girdle) - this style has a low waist and 3/4" elastic waist band. Recommended for lower abdominal and all lower body surgeries.
3) FB (Female Bodysuit) - this style has comfortable suspenders and a high back. Recommended for all abdominal, lower body, and lower back procedures.
4) FBB (Female Bodysuit with Bra) - Ultra comfortable, this style has a built-in bra. Recommended for all abdominal and lower body procedures and for breast procedures.
All of these 4 family styles of girdles and bodysuits have the option to choose 4 different leg lengths, depending on the extent of your surgery.
Q.
What is the difference between first and second stage garments?
A.
First stage garments are generally for use right after surgery. They have zippered openings.
Second stage garments are generally for use during the later part of the recovery stage, although they can also be used directly after surgery. They do not have zippered openings and can be pulled on and off.
All Comfortwear® garments, regardless of the stage, are F5 certified.
Q.
How much pressure/compression will I get from the garments?
A.
Compression is measured in mmHg (mercury milligrams of pressure). The higher you go, the more pressure you get. Generally, ComfortWear® garments will deliver somewhere between 18-22 mmHg, depending on each patient's body. Basic + garments will deliver somewhere between 12-15 mmHg.
The compression level of 18-22 should make the garment feel tight against your body, but not so tight that it feels constrictive.
Wearing an incorrect sized garment will affect the compression levels of the fabric.
Q.
How do I choose between all of the Comfortwear® bras?
A.
The differences between compression garments are identified by the different surgical procedures that they are designed for.
The differences between Comfortwear® bras are:
1) B2- popular bra for augmentation procedures. Center hook and eye opening. 2" elastic band under the bust. Best for cup sizes A-C.
2) B - popular bra for augmentation. Similar to B2 but with 1" elastic band under the bust. Best for cup sizes A-C.
3) BA - augmentation bra. Lacy band under the bust. Front and back opening. Best for cup sizes C-DD.
4) BR - reconstruction bra. Full coverage. Center hook and eye opening. Best for cup sizes C-E. Can also be used for other breast procedures but works best for larger cup sizes.
5) FVNS - female vest no sleeves, similar to the BR. Has a center hook and eye opening. this bra/sleeveless vest can be used for all type of breast procedures. It is a little smaller than the BR.
6) FVNSZ - same as FVNS but with center zipper opening.
Q.
Based on how many CCs of fat I am having removed or added, how do I choose a garment and a size?
A.
We are not licensed medical professionals; therefore, we are not allowed to provide such advice. Please contact your physician’s office for expert medical advice.
Q.
Can I wear compression garments even if I haven't done any surgery of any kind, just to reduce the inches of my arms, thighs and calves?
A.
Wearing compression garments even if you have not had a surgery is okay. Although compression garments will temporarily (while the garment is on) reduce the size of your arms, thighs or calves, it is not scientifically proven that these results will stay permanent (when the garment is off).
Q.
When wearing a compression garment how do I use the bathroom?
A.
All applicable ComfortWear® garments have easy restroom accessibility. Abdominal length styles (FBA, FBBA, LGA) have a hook and eye crotch flap. Garments with legs have an open-crotch.
Q.
Can a garment that is too small cut off circulation?
A.
Yes. A garment that is too small will cause discomfort and in some extreme cases of incorrect sizing, cut off circulation. Consulting your physician and double-checking your size before buying one is always a good idea.
Q.
“Hello, I had tummy tuck just over a week ago and was wondering if I could have a ‘night off’ from the compression garment. It is amazingly comfortable but all I seem to be doing is resting and eating so sometimes it gets a bit ‘tight!’ Thank you, Ian.”
A.
Your physician (or nurse) can give you a definite yes or no. Although we are knowledgeable in the compression garment arena, we cannot give you medical advice such as how long you should wear a garment.
Typically, during the initial period of post-op, patients are instructed to wear a "first stage" garment constantly (even while sleeping) and only remove it to use the bathroom (if the item is not built to facilitate bathroom use) or to shower. Depending on your recovery progress and how comfortable you feel during your healing journey, you may want to experiment with removing the garment for short periods of time to give yourself "a break." After the initial 2-8 week post op period, you might want to try wearing a "second stage" (zipperless) garment. These garments are typically worn during the "second stage" (2-8 weeks or longer, depending on the doctor’s instructions) of post-surgery recovery.
